when i download it, it says this "it was not possible to install the software, the causes can be the connection is instable"
it was not possible to install the software, the causes can be the connection is instable
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Hello yiparchitects , we need more info to understand the problem.
Please copy the form of this thread: How to report?
compile it and add to this thread.
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after launching the eyecadvr, it will ask me if designer or explorer. i went to designer then press the Render Beta, its downloading files but at the end of it it will say it was not possible to install the software, the causes can be the connection is instable
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We need more info to understand the problem.
Please copy the form of this thread: How to report?
compile it and add to this thread.
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- Let us know step by step how to reproduce the issue; opened the eyecad launcher, then pressed the designer or explorer, then render beta
- Eyecad VR version that you're using; eyecad vr beta
- Eyecad VR logs (you can find them here: "C:\Users\*PC NAME\AppData\LocalLow\Digital Atom s.r.l_\eyecadVR_Software");
Vendor:
VRAM: 4018 MB
Driver: 27.21.14.5206
Begin MonoManager ReloadAssembly
- Completed reload, in 2.531 seconds
<RI> Initializing input.
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 39.792600 ms
Initialize engine version: 2018.4.0f1 (b6ffa8986c8d)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1050 Ti (ID=0x1c82)
Vendor:
VRAM: 4018 MB
Driver: 27.21.14.5206
Begin MonoManager ReloadAssembly
- Completed reload, in 0.324 seconds
<RI> Initializing input.
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 0.703200 ms
Setting up 4 worker threads for Enlighten.
Thread -> id: 3274 -> priority: 1
Thread -> id: 320c -> priority: 1
Thread -> id: 2b14 -> priority: 1
Thread -> id: 2714 -> priority: 1
- PC specs (GPU, CPU, RAM); i7, gtx 1050, 16gb ram
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attachement
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Please can you let us know what is the connection speed that is shown by eyecad VR Launcher while you're downloading the software?
Can you let us know the location where you've installed eyecad VR launcher?
Can you try to run eyecad VR Launcher as administrator?
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i tried both my c: and e: drive didnt work
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Hello,
I have exactly the same problem, unable to install, once download the 2.7Go, it begins to install but show me the same message that it is unable to install it dus to unstable connection... (I have fiber optic and download 2.7Go less than 5 min), or no space... and I have more than 100Go available on my C: SSD hard disk
I created my account
DL and install VR Launcher, and log with my ID and Serial
Start as designer, and click on the left to download software, it DL, and does not install
Try both my Beta, or Trial...
Output log:
Initialize engine version: 2018.4.0f1 (b6ffa8986c8d)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1060 3GB (ID=0x1c02)
Vendor:
VRAM: 2988 MB
Driver: 27.21.14.6140
Begin MonoManager ReloadAssembly
- Completed reload, in 0.099 seconds
<RI> Initializing input.
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 0.421100 ms
Thank you for your quick help
Regards
Antoine
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exactly the same problem, i thought im the only one.
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I Tried to uninstall, reinstall launcher... nothing better
Launched as administrator, always at the beginning of the install after downloaded, it fails.
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We are sorry for the inconvenience,
We need to look this problem closer, we can organize a remote support, please open a ticket compiling the form here: https://www.eyecadvr.com/home-community/
And in the message add the url of this thread.
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i cant install the latest pro trial version 2020.5.5. i have a stable connection and around 250 gb of free space...please help me to solve this issue
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We are sorry for the inconvenience,
We need to look this problem closer, we can organize a remote support, please open a ticket compiling the form here: https://www.eyecadvr.com/home-community/
And in the message add the url of this thread.
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