Dear d.design ,
we are trying to answer the many topics you have opened on this forum. Of course the forum is important to us, so we try to give you as exhaustive answers as possible.
When this does not happen, it is important that you contact our FREE support service directly, in two ways:
Open a ticket via the page or write directly to our technical support at this email: support@eyecadvr.com
Also, you have shared an image of a very old version in the discussion above, so to our support, specify which version you are using and be as specific as possible.
It is our interest to help all users (and the posts on the forum prove it to you) however, sometimes more in-depth support is needed and for this reason I invite you to contact our support center as soon as possible.
I hope I have been exhaustive enough to clarify your doubts about our interest in our users.
Best Regards,
S.B.